Powers and Purview

Ministries/Departments/Organisations Covered
(Click here to view GoI resolutions and notifications)

Central Government Ministries, Departments or Organizations under DPG’s purview:

Grievances concerning or relating to the following are not within DPG’s purview:

3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL)

4) Urban Development (Delhi Development Authority (DDA), Land & Development Office (L&DO), Central Public Works Department (CPWD), etc)

5) Petroleum & Natural Gas

6) Civil Aviation (Air India, Airports Authority of India, etc)

7) Shipping, Road Transport & Highways

8) Tourism

9) Public Sector Banks

10) Public Sector Insurance Companies

GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd.

11) National Saving Scheme of Ministry of Finance

12) Employees' Provident Fund Organization

13) Regional Passport Authorities

14) Central Government Health Scheme

15) Central Board of Secondary Education

16) Kendriya Vidyalaya Sangathan

17) National Institute of Open Schooling

18) Navodaya Vidyalaya Samiti

19) Central Universities

20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour

1) Policy matters

2) Commercial contracts

3) Decisions involving quasi-judicial procedure

4) Service matters (excluding payment of terminal benefits like gratuity and GPF)

5) Matters which are sub-judice (pending before courts)

6) Matters earlier disposed of at the level of Minister

7) Frivolous complaints

If your grievance relates to a Government Department or Organization not listed above click here to access the website of Department of Administrative Reforms and Public Grievances.